Topic: people who need help
So I get a call today from a woman asking about a "$30 charge" she saw on her account. Turns out, the $30 came out for an insurance policy she signed up for. "AD&D" appears on her statement, and it stands for Accidental Death & Dismemberment (Insurance). I explain to her that the insurance is set up by the member in the event that either the primary or joint member should be accidentally killed or dismembered, then the insurance company will pay them according to their insurance policy. The details of what exactly the $30 per quarter (three months) actually would give our member can only be found by contacting the insurance company.
So, I gave her the 800 # and told her they could give her all of the information she needs, as well as cancel the policy if she so chooses. She thanked me and got off the phone.
I was then curious to see how long she had been paying this $30/quarter (essentially $10/month or $120/year). After some quick research, I found out she had been paying this since *at least* August of 1996. Perhaps even longer, but that's as far back as the computer would let me search. She's been paying this for at least 8 years and didn't even know it...seriously...*shakes head in disbelief*
